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What to look for in a geriatric care
manager
Selecting the right professional to
assist in caring for a parent or family member is an
important task. The care manger is serving as your eyes
and ears, so it is important that you have confidence in
his or her abilities and experience. When speaking with
geriatric care managers in person or on the phone,
remember to ask questions.
- Are they knowledgeable in the
area in which you need assistance?
- How available are they? Is there
24 hour on-call coverage for emergencies or crisis
intervention? Are calls returned promptly?
- What are the credentials and
experience of the staff?
- Are they willing to work with the
systems already involved with caring for the older
person?
- Is there a clearly defined care
plan?
- Is there a clearly defined fee
agreement?
- How are the level of services to
be determined and provided?
- Does personality or
"style" of the organization fit with your family
member/client?
Good communication is vital to a
satisfying and beneficial relationship between you and the
care manager you have chosen. It is import to establish a
clearly defined pattern of communication.
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